Contact Us
la Folie™
20 Buck Hill
Weston, CT 06883
Phone/fax: 877-LF-KNITS
(877-535-6487)
info@lafolieknits.com
We gladly accept e-mails at info@lafolieknits.com 24 hours a day, 7 days a week.
Returns and Exchanges
During our clearance sale, all sales are final. We are unable to offer refunds on orders once they are processed. Any outstanding credits or gift receipts must be redeemed prior to the end of our Clearance Sale or at the time that we no longer are able to offer product.
We are unable to offer refunds once orders are processed, unless an ordered item is no longer available or sold out. If the item or items you ordered are no longer available, we will refund you the cost of the item(s) as soon as possible. We will also refund applicable shipping/handling charges on those sold out item(s).
Please note, due to the uniqueness and handmade nature of the merchandise featured by la Folie™, each item may have slight variations in stitching, sizing, etc. Most of these are imperceptible and add to the beauty of each hand-knit piece. La Folie stands behind the quality of each garment. Quantities are extremely limited.
Please note that all sale items purchased are final sale. If you have any questions about your order, please e-mail us at
info@lafolieknits.com.
Shipping and handling on all returned merchandise is non-refundable, and is the responsibility of the customer.
Sales
We understand your concerns regarding privacy and have designed this policy as part of our strong commitment to you and your rights to privacy protection. When registering with la Folie™, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. We do not sell or rent the information you provide to us to third parties. To become part of the la Folie™ mailing list or to purchase products, we will ask you to provide your name and address, telephone number, and email address. We will use this information to notify you of site changes, product offerings and changes, and upcoming events that highlight la Folie™ and our products. All newsletters and promotional emails have an "opt-out" feature. If you choose to order products directly from us, we will need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes respective to your enjoyment of la Folie™ products. You have the option of requesting that la Folie™ not store your personal information, including but not limited to email address, shipping/billing address, and financial information. We will also not share any of your information with a third party.
Shipping and Delivery
All orders will be shipped via USPS. Orders are shipped within 7-10 days after they are received by la Folie™.
There will be no expedited shipping options during our Clearance Sale. Orders can only be shipped domestically. No international orders will be taken during our Clearance Sale.
For Warehouse Sale shipping and handling, charges are calculated as follows:
| From (USD) |
To (USD) |
Rate (USD) |
| 0.01 |
30.00 |
7.50 |
| 30.01 |
50.00 |
10.00 |
| 50.01 |
75.00 |
12.50 |
| 75.01 |
100.00 |
15.00 |
| 100.01 |
and up |
17.50 |
All prices that appear
on the la Folie™
website are quoted in
U.S. dollars.
